Pelican Bay at Lucaya Launches New Program to Honor Team Members for Exceptional Guest Service

GRAND BAHAMA ISLAND, The Bahamas (Jan. 26, 2007) - Employees who have collected the most pins thus far in the PIN programme share a moment of celebration as they are recognised for the efforts to Wow! guests at Pelican Bay at Lucaya. Pictured left to right are: Mrs. Judy Duncombe, Director Human Resources; Sabrina Williams, Neptune's breakfast; Stanley Williams, bell captain and Mrs. Cindy Burrows, front desk clerk.

GRAND BAHAMA ISLAND, The Bahamas (Jan. 26, 2007) – Pelican Bay at Lucaya’s staff has earned the reputation as a leader on Grand Bahama Island for providing guest service to vacationers. Now, the resort is changing the way guests share their praise of the Pelican Bay team by introducing the PIN Program, which gives staff members an opportunity to earn bonuses.

The newly launched PIN Program is designed to let guests share their compliments directly with those delivering the service. When guests check-in they are issued a small lapel pin. Guests are encouraged to give the pin to a Pelican Bay team member who delivers service above and beyond expectations. Guests can hand out as many pins as desired.

Team members who receive the pins can wear them on their uniforms to showcase their commitment to delivering great service. Furthermore, once a staff member has reached a certain level of pins, they qualify for a $100 bonus. Currently, Pelican Bay’s Cindy Burrows, Sabrina Williams, and Stanley Williams have earned the most pins.

“Many times our guests will send comment cards or emails after a stay to tell us about the great service they received from a staff member,” explains Magnus Alnebeck, Pelican Bay’s general manager. “With the PIN Program the guest can tell our team members thank you right there on the spot.”

Pelican Bay at Lucaya features 93 one-bedroom suites and an 89-room inn. Both the suites and the hotel hold the prestigious “Small Treasure” designation awarded by The Bahamas Ministry of Tourism. For more information about Pelican Bay at Lucaya visit www.pelicanbayhotel.com.

Pelican Bay at Lucaya is owned by Sundt AS, a private investment company based in Norway. Pelican Bay is the only investment that Sundt AS has in the Bahamas. Sundt AS is also the majority shareholder of Pandox, which is a specialized European hotel owning company, that currently owns 48 hotels in Europe (8,650 rooms). Pandox' hotels operate under well-known brands such as Scandic, Hilton, Radisson SAS, Crowne Plaza, Choice or are independently managed.